Your Friendly Insurance Brokers in County Durham
Who We Are
Castle Insurance Services is a family-run business serving the people of Durham for over 30 years. We pride ourselves on our friendly and professional service, and we believe in working that little bit harder to provide our clients with competitive rates and policies that perfectly meet their needs.
Our Expertise
Our team of experienced brokers are experts in a wide range of insurance solutions, including:
- Business Insurance: Commercial combined, cyber, directors & officers, hotel & guest house, liability, office & surgery, private medical, pubs & restaurants, shop, tradesman, property, and home insurance.
- Personal Insurance: Motor, single car, travel, and holiday home insurance.
Our Values
At Castle Insurance Services, our values are:
- Customer Focus: We are committed to providing our clients with exceptional service and personalized attention.
- Integrity: We are honest and transparent in everything we do.
- Professionalism: We have the highest standards of industry expertise and ethical behavior.
- Innovation: We invest in the latest technology and resources to deliver efficient and effective services.
- Community: We are proud to support and contribute to the Durham community.
Our Commitment
We understand that choosing the right insurance is important, and we are committed to providing our clients with:
- Competitive Rates: We compare quotes from multiple carriers to ensure you get the best possible value.
- Personalized Coverage: We work with you to create a customized policy that meets your unique needs and risks.
- Expert Advice: Our experienced brokers can provide you with personalized guidance and recommendations.
- Streamlined Service: We invest in technology to ensure a smooth and efficient claims process.
Overall Rating and Sentiment
The overall rating is 4.8 stars, with 8 out of 8 reviews being 4 or 5 stars, indicating a strong positive sentiment among customers.
Pricing
Competitive Prices
Customers have praised the company for offering competitive prices, with one reviewer stating that it's "not a bad price for unstandard home insurance". Another reviewer mentioned that they were able to find a better deal than comparison websites.
Staff and Service
Helpful and Friendly Staff
The staff have been consistently praised for their helpfulness, niceness, and efficiency. Reviewers have mentioned that the staff go out of their way to find the best deals and are "absolutely fantastic". The service has been described as "fab" and "very efficient".
Recommendations
Highly Recommended
Multiple reviewers have stated that they would highly recommend the company to others, particularly for car and 4x4 insurance. One reviewer mentioned that they would use the office again for sure.
Be the first to review Castle Insurance.
Write a Review
