Phoenix Liability Services

Phoenix Liability Services, a company established in 2006, takes pride in being a leading provider of specialist, client-focused liability claims handling and investigation services to both insurer and insured clients across the United Kingdom. Our team of highly skilled professionals operates nationally, ensuring a local and personalised service to all our clients.

Our Services

We offer a comprehensive range of services, tailored to meet the unique needs of our clients. Our expertise lies in handling Casualty, Third Party Property Liability, Disease & Motor Liability claims. We investigate and report on these claims, providing full claims handling, TPA services, risk management advice and training, and detailed MI claims analysis.

Casualty & Third Party Property Damage Claims

Casualty claims require careful investigation and handling to ensure the best outcomes in terms of finance and reputation. At Phoenix Liability Services, we understand the importance of this and provide a service that is second to none. Our team of experts works diligently to ensure that each claim is handled with the utmost care and attention, ensuring the best possible outcome for our clients.

Disease Claims

Disease claims are a specialism in their own right and require specific expertise to ensure the best outcomes. At Phoenix Liability Services, we have a team of experts who specialise in disease claims, ensuring that each claim is handled with the utmost care and attention. Our goal is to ensure that our clients receive the best possible outcome, taking into account the financial and reputational aspects of each claim.

Motor Claims

At Phoenix Liability Services, we provide our insurer clients with an experienced team of motor accident investigators. Our team is dedicated to ensuring that each claim is investigated thoroughly, ensuring that our clients receive the best possible outcome. We understand the importance of handling motor claims efficiently and effectively, and we work diligently to ensure that each claim is handled with the utmost care and attention.

TPA Services (Including Risk Management)

At Phoenix Liability Services, we offer TPA services that include risk management advice and training. We understand the importance of managing risk effectively, and we provide our clients with the tools and expertise needed to manage risk efficiently. Our goal is to ensure that our clients are able to manage risk effectively, minimising the potential for loss and ensuring the best possible outcome.

MI and Claims Analysis

At Phoenix Liability Services, we provide our clients with quality data and MI to support their risk management programmes. We understand the importance of data in managing risk effectively, and we provide our clients with the data and analysis needed to make informed decisions. Our goal is to ensure that our clients have the information they need to manage risk effectively, minimising the potential for loss and ensuring the best possible outcome.

Our Values

At Phoenix Liability Services, we are committed to providing a quality, bespoke claims handling and investigation service. We strive for technical excellence, value for money, transparency and integrity, and we work hard to build true partnerships with our clients. We provide a supportive "family" environment for our highly skilled team, ensuring that they are able to deliver the best possible service to our clients.

What Our Clients Say

Our clients have consistently praised us for our consistency and quality of liability investigation and claims handling. They have noted that our standards are consistently high, and our track record on outcomes under delegated authority claims handling is second to none. Our clients have also praised us for our highly professional involvement in claims handling, which has been a major factor in back-to-back renewals over many years.