Protecting your independence and freedom, every step of the way
At Fish Insurance, we're dedicated to providing specialist insurance products to protect people in the UK within the disability, mobility, and care sectors. With over 45 years of experience, we've developed a deep understanding of the unique needs of our customers. Our team of specially-trained staff are based in the UK and are committed to providing excellent customer service.
Our Services
We offer a range of insurance products designed to meet the specific needs of people with disabilities, mobility issues, and pre-existing medical conditions. Our products include:
- Car Insurance: We provide Wheelchair Accessible Vehicle (WAV) Insurance and Disabled Drivers Car Insurance, specifically designed to cover adapted cars.
- Home Insurance: Our Home Buildings Insurance and Home Contents Insurance policies cover both standard homes and those with adaptations.
- Wheelchair Insurance: We offer Manual Wheelchair Policies and Powered Wheelchair Policies, specially designed to meet the unique needs of wheelchair users.
- Equipment Insurance: Our Stairlift Warranty, Prosthetic Insurance, Hoist Insurance, and Orthotics Insurance policies provide protection for essential equipment.
- Travel Insurance: We offer Single Trip Travel Insurance, Pre-Existing Condition Travel Insurance, Disability Travel Insurance, and Over 50s Travel Insurance.
Our Mission
Our mission is to provide specialist insurance products that meet the unique needs of people with disabilities, mobility issues, and pre-existing medical conditions. We're committed to providing excellent customer service, competitive prices, and tailored policies that cater to the specific needs of our customers.
Why Choose Fish Insurance?
We're one of the UK's biggest disability and independent living insurance providers, with over 45 years of experience. Our specially-trained staff are based in the UK and are dedicated to providing excellent customer service. Every policy we offer has been specifically designed to meet the requirements of our customers.
Customer Satisfaction with Fish Insurance
Pricing and Value
The cost of policies and services provided by Fish Insurance has been a point of contention for several customers. Some reviewers have expressed dissatisfaction with the high prices, with one reviewer mentioning that a Coke costs 2.45. Another reviewer was unhappy with the cost of insuring a shower chair, feeling that it did not make financial sense.
Communication and Responsiveness
Several reviewers have mentioned difficulty in getting in touch with Fish Insurance, with some experiencing long wait times, unanswered calls, and unresponsive email and web chat. This lack of responsiveness has led to frustration among customers.
Claims Process
The claims process has been a source of frustration for some reviewers, with one mentioning that the process was made as difficult as possible, with changing requirements for evidence. Another reviewer felt that the staff lacked knowledge of their own policies.
Customer Service
The quality of customer service has been inconsistent, with some reviewers praising the compassion and understanding shown by call handlers, while others have felt harassed, ignored, or made to feel like they were on trial.
Positive Experiences
Not all experiences with Fish Insurance have been negative. Some reviewers have reported positive experiences, including a claim being settled exceptionally well, and a customer being treated with compassion and understanding during a stressful situation.
Specialist Knowledge
Some reviewers have questioned Fish Insurance's specialist knowledge, with one reviewer stating that they are not a specialist in disabled care.
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