Get protected with Sheilas' Wheels - where insurance meets happiness!
Sheilas' Wheels is a leading UK insurer that offers 5 Star Defaqto rated comprehensive car and home insurance. Our story began over 15 years ago, when we set out to understand the unique needs of our customers. We found that women, in particular, have different requirements when it comes to car insurance. For instance, they often carry more possessions in their vehicles, which is why we introduced handbag insurance as part of our comprehensive cover. Our research also highlighted the need for family-friendly repairers who can accommodate the needs of young families.
Our History
Sheilas' Wheels was founded in 2005, with a mission to provide insurance that meets the specific needs of our customers. Over the years, we have evolved to cater to a wider range of customers, including those who may not fit the traditional insurance criteria. We achieved this by partnering with esure Group Plc, one of the leading direct insurers in the UK. Our expertise in car insurance has been recognized with a Which? Best Buy award and 5 Star Defaqto rating for our comprehensive cover.
Our Services
At Sheilas' Wheels, we offer a range of insurance products that cater to the diverse needs of our customers. Our comprehensive car insurance covers accident helplines, windscreen cover, and repairs for new-for-old cars. We also offer home insurance with 5 Star Defaqto rated buildings and contents cover. Additionally, we provide specialist insurance for landlords who let their properties on short-term rental platforms like Airbnb.
Our Values
Our commitment to customer care is reflected in our 24/7 accident helpline and our team of friendly call centre staff who go the extra mile to provide great service. We believe in being socially responsible and have a Code of Business Ethics that guides our actions. We also engage in charity work and participate in corporate social responsibility initiatives.
Making a Claim
If you need to make a claim, we encourage you to contact us as soon as possible so that we can start the process promptly. Our claims team is dedicated to providing you with the best possible service.
Our Aim
Our aim is to provide insurance that is tailored to our customers' unique needs. We strive to deliver exceptional customer service and to be a responsible corporate citizen.
Customer Service Issues
The majority of reviewers expressed extreme dissatisfaction with the customer service provided by Sheila's Wheels. They reported being kept on hold for extended periods, being cut off without resolution, and receiving poor responses from customer service representatives.
Billing and Payment Issues
Several reviewers experienced issues with billing and payment, including unauthorised payments, incorrect amounts being taken, and failure to adhere to direct debit guarantee rules.
Claim Resolution Issues
Many reviewers experienced difficulties with resolving claims, including long wait times, lack of communication, and poor handling of claims. Some reviewers reported being left with unresolved claims for extended periods.
Website and Online Issues
Some reviewers reported issues with the website, including glitches and poor online chat facilities.
Auto-Renewal Issues
Several reviewers experienced issues with auto-renewal, including being charged without notification and having policies renewed without their consent.
Overall Experience
The overall experience of reviewers was overwhelmingly negative, with many expressing frustration, anger, and disappointment with Sheila's Wheels.
