Protecting Your Interests, One Policy at a Time
Established in 1938, Thistle Insurance Services has a rich history of providing specialist insurance solutions to niche and specialist markets. With a wealth of experience and expertise, we have developed a portfolio of products that cater to the unique needs of our customers.
Our Story
At Thistle Insurance Services, we pride ourselves on our ability to provide tailor-made insurance solutions that meet the specific needs of our customers. Our team of experts has been working in the insurance industry for many years and has a deep understanding of the complexities of various niche markets.
Our Services
We offer a range of insurance products that cater to the needs of various industries and individuals. Our products are designed to provide flexible and comprehensive coverage to our customers.
Guardcover
Our Guardcover suite of products is designed to provide specific insurance cover within the leisure and lifestyle sectors. Whether you're a cyclist, photographer, musician, or pet owner, we have a range of products that cater to your unique needs.
CycleGuard
CycleGuard is designed to provide insurance cover for cyclists. Whether you're a professional cyclist or an amateur, CycleGuard provides comprehensive cover for your bicycle, equipment, and personal belongings.
PhotoGuard
PhotoGuard provides insurance cover for photographers, regardless of whether you're an amateur or professional. Our policy provides comprehensive cover for your equipment, lighting, and lenses.
MusicGuard
MusicGuard is designed to provide insurance cover for musicians and music enthusiasts. Whether you're a professional musician or a weekend warrior, MusicGuard provides comprehensive cover for your music equipment and personal belongings.
PetGuard
PetGuard is designed to provide insurance cover for pet owners. Whether you own a working dog or a beloved pet, PetGuard provides comprehensive cover for your pet's medical expenses and other related expenses.
Tourer Select
Tourer Select is designed to provide insurance cover for tourer caravan owners. Whether you're looking to take an extended break or simply want to store your caravan, Tourer Select provides comprehensive cover for your investment.
Property
Our Unoccupied Property insurance product has been providing cover for vacant properties for over 20 years. Whether you're responsible for a private house or a commercial property, we have a range of products that cater to your unique needs.
Thistle Tenant Risks
Thistle Tenant Risks provides affordable home contents insurance for tenants living in registered social landlord and local authority properties. We work with over 700 local authorities and housing associations and manage various schemes, including the 'My Home' and 'Crystal Insurance Scheme' brands in Wales and Scotland.
PIB Group
Thistle Insurance Services was acquired by PIB Group in December 2016. PIB Group is a diverse company that operates as a broker serving SME clients and a range of affinity schemes. We distribute a range of online niche products and operate as a Managing General Agent, providing insurance solutions to over 1,000 UK brokers.
Insurance Policy Details and Exclusions
Some reviewers have expressed frustration with Thistle insurance's policy details and exclusions. For instance, one reviewer was not paid out after an arson attack because the policy did not cover malicious attacks. Another reviewer was not paid out because they had locked their bike to metal rails outside their property, which is not covered by the policy.
Poor Claim Experience
Many reviewers have had poor experiences when making claims with Thistle insurance. Some have reported long waiting times, lack of response to emails and calls, and multiple visits from different people to assess the same damage. Others have been rejected due to previous convictions or because they do not meet specific policy requirements.
Dissatisfaction with Customer Service
Several reviewers have expressed dissatisfaction with Thistle insurance's customer service. They have reported being treated unfairly, judged based on past convictions, and not being communicated with effectively. Some have even reported being rejected without being spoken to in person.
Positive Experiences
On the other hand, a few reviewers have had positive experiences with Thistle insurance. They have reported quick and easy claims processes, professional and friendly customer service, and being dealt with brilliantly.
