Ensuring Peace of Mind, Delivering Exceptional Service
A Tradition of Excellence since 1860
Lumley Insurance is a family-owned and operated insurance broker with a rich history that dates back to 1860. The family's involvement in the insurance industry has spanned five generations, and we are proud to continue this tradition of excellence in providing expert advice and guidance to our discerning clients. As the UK's largest family-owned private client insurance broker, we are committed to delivering exceptional service and tailored insurance solutions to meet the unique needs of our clients.
Expertise in High-Value Insurance
Over the years, we have developed a deep understanding of the complexities and challenges that come with insuring high-value assets, including fine art, antiques, collectibles, jewellery, and high-end properties. Our team of experienced underwriters and specialists works closely with clients to identify and address their specific needs, providing bespoke insurance policies that offer comprehensive coverage and peace of mind.
Specialist Insurance Services
Our expertise extends to a wide range of specialist insurance services, including:
- High-Value Buildings and Contents: Insuring high-end properties, luxurious vehicles, and valuable possessions.
- Fine Art, Antiques, and Collectibles: Providing expertise in valuing and insuring rare and valuable art, antiques, and collectibles.
- Commercial Farms and Estates: Offering insurance solutions for agricultural businesses, farms, and estates.
- Small and Medium-Sized Business: Providing tailored insurance solutions for small and medium-sized businesses.
- Bespoke Commercial Insurance: Offering customized insurance policies for commercial clients with unique needs.
Personalized Service
At Lumley Insurance, we understand that every client is unique, with distinct needs and requirements. We take the time to build long-standing relationships with our clients, working closely with them to identify their specific needs and preferences. Our team of experts is dedicated to providing personalized service, ensuring that our clients receive tailored insurance solutions that meet their unique needs.
A Commitment to Excellence
At Lumley Insurance, we are committed to delivering exceptional service, and we strive for excellence in everything we do. From understanding our clients' needs to providing responsive and empathetic service, we are dedicated to exceeding our clients' expectations. We believe that our commitment to excellence is what sets us apart from other insurance brokers and is a key factor in our clients' continued loyalty and trust in us.
Get in Touch Today
If you are seeking a personalized and responsive insurance broker with a deep understanding of the complexities of high-value insurance, we invite you to learn more about Lumley Insurance and how we can help you protect your most valuable assets.
Disappointing Experiences
Many customers have expressed frustration with Lumley Insurance, citing issues with junk mail, difficulty in claiming benefits, and poor customer service.
Unclear Communication
Some reviewers have mentioned receiving unwanted and unsolicited mail from the company, often without their name or address on it. This has left them feeling annoyed and wasted.
Difficulty in Claiming Benefits
The income protection scheme has been a point of contention for some customers, who found it difficult to claim benefits. The process was described as obstructive, making it challenging to access the help they needed.
Poor Customer Service
Several reviewers have complained about the company's response time, stating that it took a long time to receive any assistance. Additionally, when they did get in touch, the phone remained unanswered, and they were overcharged for their services.
Contrasting Experience
One reviewer, Mark Ballinger, had an exceptional experience with Lumley Insurance. He praised the company's friendly and knowledgeable staff, who helped him find a competitive policy that met his needs.
