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Who We Are
Union Insurance Services is a trading name of Union Income Benefit Holdings Ltd (UIB), a leading provider of affordable insurance solutions designed specifically for working families. Established in 1985, our purpose is to empower working people and their families to achieve financial security by protecting them against the unexpected.
Over the past decades, we have proudly served more than 2.5 million trade union members across the UK. Our commitment to affordability, transparency, and unwavering support has been recognized by Investors in People since 2002.
Our Values
Our core values guide everything we do:
- Empowerment: We believe in providing straightforward solutions that help individuals and families take control of their financial wellbeing.
- Accessibility: We prioritize clear and transparent information, ensuring everyone understands their coverage and costs.
- Support: We go above and beyond to offer dedicated customer service, proactively assisting members through every step of the process.
- Innovation: We are constantly seeking ways to improve our products and services, ensuring they meet the evolving needs of our members.
Our Products and Services
Union Insurance Services offers a comprehensive range of insurance plans designed to protect families against the financial impact of:
- Life Events: Life Cover offers peace of mind in the event of death, while our Over 50s Life Insurance provides tailored coverage for those entering their golden years.
- Accidents: Our Accident Protection plans offer financial support in the unfortunate event of an accident, alongside our 50+ Personal Accident plan specifically designed for individuals over 50.
- Income Protection: This valuable cover provides a regular income replacement if you are unable to work due to illness or injury.
- Health Cash Plan: This plan helps members recover the cost of everyday healthcare expenses without maxing out their private insurance.
- Additional Cover: We also offer Car Insurance, Travel Insurance, and a range of other valuable protection plans.
Our Commitment
At Union Insurance Services, we are committed to working in partnership with unions and their members. We proudly offer competitive benefits, supporting unions in providing valuable financial security to their members. Our dedicated team of experts provides exceptional customer service, ensuring a seamless and personalized experience for every member.
Customer Service and Communication
The company receives praise for its customer-focused approach, providing clear information and answering phone calls promptly. Their policies are also easily accessible online, making it convenient for clients to understand their terms.
Recruitment Process and Professionalism
On the other hand, there are concerns about the company's recruitment process, with one reviewer expressing frustration about being led on with a job opportunity only to be told it was no longer available. There are also allegations of inconsistency and unprofessionalism, with the same job ad being posted on Facebook repeatedly.
Spamming and Unethical Practices
Another reviewer has accused the company of spamming Facebook groups targeting actors, with a generic blurb, solely to chase commissions. There are also reports of applicants receiving no response, being treated poorly by staff, and facing discrimination. The reviewer is outraged by the company's tactics, suggesting that those in charge should be ashamed of their actions.
