Get Great Protection at a Great Price
At John Russell Insurance Services Ltd, we are proud to be one of the leading independent insurance brokers in the Midlands. With over 50 years of experience, we have established a reputation for providing bespoke services and specialist advice on all aspects of insurance to our commercial and private clients. Our approachable attitude has earned us a large and loyal client base, and we strive to understand each client's specific needs to provide tailored solutions.
Our History
Founded by H J Russell in Castle Bromwich, Birmingham, our company has grown and developed over the years, becoming incorporated in 1998. Today, we are a reputable and trusted name in the industry, known for our expertise and commitment to delivering exceptional service.
Our Services
We offer a wide range of insurance services to individuals and businesses, including household, motor, classic cars, motorbikes, travel, overseas property, landlords, business, and commercial vehicles insurance. As independent insurance advisers, we are not tied to one insurer, which allows us to find the right deal for you. We believe that there is more to insurance than just finding the cheapest option, and we take the time to understand your specific needs to provide the right coverage for you.
Our Team
Our team consists of experienced and knowledgeable professionals, including individual account executives with over 40 years of insurance experience, as well as young and ambitious account handlers. Many of our staff members have achieved industry-recognized qualifications, making our team a valuable asset to our clients.
Our Commitment
We are committed to providing the highest level of customer service, and we strive to understand each client's specific needs to provide tailored solutions. We believe that insurance is not just about finding the cheapest option, but about finding the right coverage that meets your needs. Our goal is to provide great protection at a great price, and we are dedicated to helping you find the right deal for you.
Customer Reviews of Insurance Company
Mixed Experiences
The reviews of this insurance company showcase a mix of positive and negative experiences. While some customers have reported excellent service, others have expressed disappointment and frustration with the company's performance.
Positive Experiences
Some customers have praised the company's agents for their helpfulness, knowledge, and reliability. They have reported receiving great service, ease of use, and successful arrangement of insurance policies.
Negative Experiences
On the other hand, some customers have expressed frustration with the company's slow response, difficulty in getting refunds, and high prices. One customer reported having to exchange over 20 emails to get a refund, which they are still waiting for. This customer strongly advises against doing business with the company.
Quotes and Policies
The company's ability to provide quotes and policies has been a point of contention. One customer was disappointed that the company couldn't provide a quote for the type of insurance they needed, despite having similar insurance elsewhere. Another customer reported success in arranging public liability insurance for self-employment.
