Insuring Your World, One Policy at a Time
At Shearwater Insurance Services, we pride ourselves on being one of the UK's leading equestrian insurance brokers. Established in 1992, we began by specialising in horse insurance, but have since expanded our range of policies to offer one of the most comprehensive ranges of equestrian insurance policies in the market.
Our Services
We understand the unique needs of equestrian enthusiasts, and our experienced and professional staff are dedicated to providing our customers with a personal service that sets us apart from the rest. Our policies are tailored to meet the individual needs of our clients, whether you're a horse owner, horse rider, stunt performer, or equestrian business. Our range of policies includes horse insurance, horsebox insurance, personal accident insurance, liability insurance for livery yards, stunt performer insurance, and much more.
Our Commitment to You
At Shearwater, we are committed to putting the customer first. We believe in treating our clients fairly and only suggesting insurance policies that we genuinely believe are in their best interests. As an FCA-regulated independent broker, we have access to a wide range of products, and we will work with you to find the policy that offers the right protection and value for money.
What Our Clients Say
Don't just take our word for it! Our clients are at the heart of everything we do, and we're proud to have received praise from many of them. From equestrian professionals to horse owners, our clients appreciate our commitment to providing exceptional customer service, competitive pricing, and comprehensive insurance policies that meet their individual needs.
Staff and Customer Service
The reviews highlight a mixed experience with the staff and customer service of the insurance company. Teresa Tanner had a poor experience with a rude and obnoxious staff member, suggesting that the company needs to invest in staff training. On the other hand, several reviewers praised the knowledgeable and reassuring staff, including Ian, John Gillingham, Ian Clements, and Paul Mills, who provided excellent service and helped with their insurance needs.
Insurance Products and Services
The reviewers were generally satisfied with the insurance products and services offered by the company. David Cowell appreciated the time spent explaining complex business insurance details, and Sarah Skillin found the horsebox insurance process to be easy and cost-effective. Arpit Shah was happy with the motor vehicle gap insurance, finding it a better deal than the dealer's offer.
Pricing and Value for Money
The company seems to offer competitive pricing, with Sarah Skillin and Arpit Shah mentioning that they got better deals compared to other providers. Samantha Wicks appreciated the service levels and cost-effectiveness of the home insurance.
Negative Experiences
However, two reviewers had adverse experiences. Jess Viney was unhappy with the cancellation policy, feeling robbed and disappointed with the staff's treatment over the phone. Teresa Tanner also had a negative encounter with a rude staff member.
