Wise solutions for your next complex case
Our Story
Isis Conveyancing Insurance Specialists was founded in 2006 with a clear vision to revolutionise the legal indemnity market by providing bespoke and specialist cover. From the onset, our goal was to take a different approach from our competitors, recruiting a team of experienced underwriting professionals who could leverage their depth of knowledge to deliver creative solutions and offer cover where others might decline to quote.
Our Insurer
We are proudly backed by Liberty Legal Indemnities, part of Liberty Mutual Insurance Europe SE, through its UK branch. Their secure backing has given us the strength and capacity to handle the largest of legal indemnity enquiries, including those for commercial or real estate developments. Our insurer, Liberty Legal Indemnities, commands a security rating of A (strong) from Standard & Poor's.
Icon
In 2008, we launched a groundbreaking online legal indemnity quotation service, Isis Conveyancing ONline, or ICON. ICON is designed to handle your most complex cases, offering hundreds of legal indemnity products and innovative features. With ICON, you can order all your policies online, even quotes obtained by phone or email.
Specialist Service
We strive to continually improve our services, and to achieve this, we have expanded our range of products to include missing will and beneficiary insurance. Our team's expertise in this field, combined with our high service standards, has made us a leading provider in the market. If your clients are looking for protection from future claims against a deceased's estate, we can provide this specialist service.
Our Philosophy
At Isis Conveyancing Insurance Specialists, our philosophy is centered around providing outstanding legal indemnity expertise matched by exceptional standards of speed and efficiency. We aim to provide bespoke solutions to your legal indemnity puzzles, taking a flexible approach to the most complex cases.
Our Services
We offer a comprehensive range of covers, ensuring that whatever title issue you're faced with, we've got a legal indemnity solution that fits. Whether you're dealing with commercial or real estate developments, our team is dedicated to providing expert advice and exceptional service.
Pay Monthly
We also offer the convenience of paying for policies by monthly account. Your firm simply makes one straightforward payment a month, and with our hassle-free payment system, you'll also benefit from receiving your policy documents instantly. Your Accounts Administrator can make the switch through ICON, or you can contact us at finance@isisconveyancing.co.uk.
Overall Experience
The reviews highlight the contrast between the excellent customer service and the problematic claims handling process.
Customer Service
Haaris Butt's 5-star review praises the friendly and helpful staff on the phone, who went above and beyond by sending chocolates in the post. This suggests that the company prioritizes customer service and is willing to go the extra mile to ensure customer satisfaction.
Claims Handling
However, Luker's 1-star review highlights the company's reluctance to pay out on claims. The reviewer's leasehold restrictive covenant insurance claim was invalidated due to a minor detail in the contract, which was interpreted to the company's maximum benefit. The reviewer feels that this is a common experience with this company, where they assume the worst reading of any clause written on a contract.
Conclusion
The reviews demonstrate that while the company shines in terms of customer service, its claims handling process is questionable. Customers should be aware of the potential pitfalls and carefully review their contracts to avoid disputes.
