Our journey began with a simple vision: to empower people to manage their journey with confidence and peace of mind. Over the years, this vision has propelled us forward, making us one of the leading insurance providers in the UK.
Who We Are
We are a team of dedicated professionals with extensive experience in the insurance industry. We understand the complexities of life and the importance of having the right coverage. Our team is passionate about simplifying the insurance process and providing tailored solutions to meet your unique needs.
Our Expertise
We offer a comprehensive range of insurance products and services designed to address the diverse needs of our clients. Our expertise extends across various segments, including:
- Personal Insurance: Comprehensive cover for motorcycles, cars, vans, classic cars, and more.
- Business Insurance: Protection for businesses across industries, including courier services, HGV fleets, and food delivery operations.
- Motorbike Insurance: Specialized insurance solutions for motorbike owners, including custom cover and multi-bike discounts.
Our Commitment
At the heart of our philosophy is a deep commitment to customer satisfaction. We are dedicated to:
- Providing personalized and transparent insurance solutions
- Treating customers with respect and fairness
- Responding promptly to claims and queries
- Delivering exceptional customer service throughout the process
Why Choose Us?
Our clients trust us for:
- Extensive industry expertise
- Comprehensive coverage options
- Competitive premiums
- Responsive and personalized customer service
- A proven track record of claims handling
Our unwavering commitment to excellence has earned us the trust of over 40,000 customers. Their stories are a testament to our dedication to providing peace of mind and empowering people to focus on their journey.
Excellent Customer Service
The majority of reviewers praised the excellent customer service they received from the insurance company. They specifically mentioned the politeness, efficiency, and helpfulness of the staff, including Chris, Leigh, and Kamren. These staff members were able to answer questions clearly, explain complex information in a simple way, and provide excellent support throughout the insurance process.
Staff Making a Positive Impact
Many reviewers mentioned that the staff made a positive impact on their experience, making them feel at ease and valued as customers. The staff's friendly and patient approach was particularly noteworthy, with some reviewers even mentioning that it was the best customer service experience they had ever had.
Efficient and Clear Communication
The insurance company's communication was praised for being clear, concise, and efficient. Reviewers appreciated the time taken to answer their questions and provide explanations, which helped them make informed decisions about their policies.
Issues with Policy Details and Claims Process
However, some reviewers experienced issues with the policy details and claims process. They mentioned that the company had restrictive policies, such as not covering vans in conversion, and that the claims process was not helpful or transparent. Some reviewers also experienced poor communication and a lack of support during the claims process.
Negative Experiences
A few reviewers had negative experiences with the company, including being misled about policy details, experiencing long wait times, and being charged unexpected fees. One reviewer even mentioned that an agent laughed at them when they called to ask questions.
