Protecting Your Future, Building Your Legacy
Welcome to Voyager Insurance, a leading provider of travel and leisure insurance products. For over 20 years, we have been committed to providing high-quality, great-value insurance solutions to individuals and businesses. Our team of experts has extensive knowledge and experience in the insurance industry, and we take pride in our ability to deliver exceptional service to our customers.
Our History
Voyager Insurance Services Ltd was founded in 1996 with the aim of arranging wholesale travel insurance and managing reliable travel insurance facilities for tour operators, travel agents, and insurance brokers. Over the years, we have established ourselves as a reliable and trusted provider of insurance products, earning an excellent reputation for high-quality products that are great value for money.
Our Services
At Voyager, we offer a range of insurance products designed to meet the needs of individuals and businesses. Our travel insurance products cater to various situations, including short stay travel insurance, long stay travel insurance, and specialist products such as travel insurance for those with pre-existing medical conditions or traveling to high-risk destinations. We also offer European breakdown cover, which provides emergency assistance in the event of a vehicle breakdown while abroad.
Specialist Products
In addition to our main insurance products, we also offer specialist products that cater to specific needs. These include travel insurance with a medical condition, high-risk destination travel insurance, and home insurance with a criminal conviction. Our specialist products are designed to provide peace of mind for individuals who feel they may be excluded from standard insurance products due to their circumstances.
Why Choose Voyager Insurance?
At Voyager, we pride ourselves on our commitment to providing exceptional customer service, high-quality insurance products, and excellent value for money. We believe that our dedication to these principles has contributed to our success and earned us an excellent reputation in the industry. Whether you're looking for travel insurance, European breakdown cover, or specialist products, we are confident that our insurance solutions will meet your needs.
Partner with Us
If you are an authorized and regulated insurance broker, we invite you to become a Voyager agent or affiliate. We offer a range of partnership opportunities designed to help you grow your business and increase your revenue.
Contact Us
If you have any questions about our insurance products and policies, please read our FAQs or contact us directly. We are also happy to provide policy wordings or assist with making a claim.
Mixed Reviews
The reviews for Voyager Travel Insurance are a mixed bag, with some customers praising their efficient customer service and others expressing frustration and disappointment with their claims handling.
Policies and Claims
Some customers have reported difficulties with claiming after events such as ski accidents or trip cancellations. Lee Morford and Sara Foster had issues with the claims process, with Morford stating that the company used a third-party claims agency and Foster experiencing delays and a low payout. On the other hand, Bruno Quigley had a positive experience with the company's customer service, citing clear and jargon-free answers to his questions.
Booking and Policy Errors
There were several instances of customers experiencing issues with booking and policy errors. Peter St George made an error online and was helped to cancel and correct the policy efficiently, while Liz had a query resolved quickly and professionally.
Reimbursement and Refunds
Larry Kapust reported a dissatisfaction with the company's reimbursement policy, stating that they only paid 50% of the cost of Cruise Insurance. Iain Stewart had issues with his policy not covering COVID-19-related cancellations or refunds.
Value and Price
Some customers felt that the company's policies were not worth the cost. Sophie Hewitt, who had purchased wedding insurance, felt that the company's service was "terrible" and refused to pay out due to the pandemic.
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