Independent Motor Claims Services

IMCS - Independent Motor Claim Services - is a nationwide network of consulting engineers and assessors providing a quality service for the motor insurance market, accident claims managers, fleet operators, and solicitors. We are a network of independent engineers and assessors, established in 1997 to meet the demands for quality vehicle inspection services nationwide. IMCS consists of a consortium of shareholders with affiliated members, all of which are members of accredited professional organisations.

Our team comprises of 70 qualified and highly trained engineers, providing full UK coverage from 17 regional offices, controlled centrally from a head office location. We have recognised the need for a simple, effective, and flexible solution to the vehicle damage assessing requirements of accident and claims specialists. To this end, we have utilised innovations in I.T. to enable real-time access by Head Office to data from all the regional offices. This means we can provide a swift response to all customer enquiries.

Our Services

The Head Office Control Centre will administer and supervise centrally all vehicle inspection requirements nationwide. IMCS provides a comprehensive range of services, including:

Nationwide Comprehensive Inspection Service of all types of Vehicles and Motor Cycles

Remote Imaging and Desk-Top Assessments

HGV, Plant, and Agricultural Vehicles Inspections

Post Repair Inspections

Pre-Repair Estimating

Expert Witness Reports

Forensic Damage Consistency Reports

Caravan Inspections

Fraud/Theft Investigation Service

Credit Hire Analysis Reports

Continental Repatriation Service

Bodyshop Compliance Audits

Locus/Accident Site Inspection Service

Diminuation Reports

Salvage Disposal and Negotiation Service

Small Claims Service

Claims Tracker

Imaging Services

Our imaging services include a complete vehicle damage computerised estimating and desktop imaging facility, controlled centrally from the IMCS Head Office. We employ only fully trained and experienced imaging engineers, with expert knowledge of all vehicle types included on the systems. Systems currently installed at Head Office include Audatex (Auda Enterprise), Inter-est, Glassmatix, and ARCS.

Management Information

Management information tailored to individual requirements can be provided. Reports can include:

Daily update regarding inspection and engineers' report dates

Weekly progress reports

Monthly statistics in Excel format giving details such as number of inspections, repair or total losses, percentages, savings, averages, and Service Level Agreement performance

Customer tracking facility

Our Engineers

IMCS employs only fully qualified and experienced engineers. The level of expertise to our clients is paramount to the provision of a quality vehicle inspection service. We recognise that, as an integral part in the total accident and damage process, it is necessary to provide a service that delivers the complete Independent Engineering solution. Each Member company within IMCS has available the skills and specialist knowledge to meet every customer requirement, for guaranteed complete customer satisfaction.