Helping you put the right pieces together for your future
At Aviva, we're dedicated to helping our customers plan for the future and overcome life's challenges. For over 325 years, we've been providing a range of insurance and investment products that help people protect what they care about and achieve their goals.
Our Services
At Aviva, we offer a broad range of insurance products that cater to different stages of life. Our motor insurance products include car insurance, van insurance, and multi-car insurance, with features such as breakdown cover and temporary car insurance. We also offer home insurance, which includes contents insurance, buildings insurance, and landlord insurance.
In addition to our insurance products, we offer a range of financial products and services, including life insurance, critical illness cover, and income protection insurance. Our investments and savings products include stocks and shares ISAs, pensions, and investment bonds. Our Wealthify platform allows customers to invest in a variety of assets and track their investments easily.
Our History and Expertise
As one of the UK's largest insurance and financial services companies, we've built a reputation for reliability and expertise. With over 325 years of experience, we've seen it all and know what it takes to navigate life's ups and downs. Our company has been shaped by generations of innovation, and we've earned numerous awards and top ratings for our products and services.
Our Purpose
At Aviva, our purpose is to help people protect what they care about and achieve their goals. We strive to make a positive impact on our customers' lives, and we're committed to being a responsible and ethical business. We understand the importance of considering environmental, social, and governance (ESG) factors in our investments and operations, and we're taking steps to reduce our environmental footprint.
Our Commitment to Our Customers
As a customer-focused organization, we're dedicated to providing excellent service and support. Our online platform, MyAviva, allows customers to manage their policies, investments, and pensions in one place. We offer a range of tools and resources to help customers make informed decisions about their financial futures. And, if you need help or have a question, we're always here for you.
Communication Issues
The customer service of the company has been criticized for its unprofessional behavior. When attempting to contact them for a quote, the call would ring for a minute before being picked up, only to be hung up on immediately.
Lack of Respect for Customers
The reviewer feels that customers are not valued or respected by the company, as evidenced by the rude treatment received when trying to inquire about a quote.
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