Protecting Your Business in the Digital Age
Our Vision: Empowering Individuals to Assert Their Rights
ARAG exists to challenge the traditional insurance model by providing accessible and innovative legal and emergency assistance solutions. Founded in 2006, we have empowered individuals across the UK to confidently navigate legal challenges and life's unexpected moments.
What We Do
We offer a comprehensive range of legal insurance products and services, alongside emergency assistance solutions covering:
Commercial & Personal Legal Insurance
- Business legal support from day one with our Essential Business policy
- Comprehensive legal protection for individuals and families across various situations
- Access to 24/7 legal advice and dedicated support from experienced professionals
Emergency Assistance
- Comprehensive breakdown cover for cars and motorcycles
- Emergency response for home emergencies, such as boiler or heating failures
- Business continuity support and legal guidance during emergencies
Expertise and Innovation
Our team of experts continuously innovate and tailor our products to meet the evolving needs of our clients. We prioritize transparency, accessibility, and value, ensuring that our clients feel empowered and in control of their legal and emergency needs.
Collaboration and Partnerships
We partner with brokers, insurers, and legal professionals to provide our clients with a holistic and seamless experience. This collaborative approach ensures that our clients receive tailored solutions and receive the optimal benefits from their insurance coverage.
Our Values
- Accessibility: We believe legal protection should be accessible to all, not just those with deep pockets.
- Empowerment: We equip individuals with the knowledge and confidence to navigate legal challenges.
- Innovation: We constantly explore new ways to enhance our offerings and provide exceptional client experiences.
- Transparency: We believe in open communication and clear explanations, building trust with our clients.
Overall Experience
The majority of reviewers had a negative experience with the insurance company, citing poor communication, unhelpful staff, and difficulties with claims processing.
Communication Issues
Many reviewers mentioned the company's lack of communication, with some stating that they took forever to respond to correspondence or didn't respond at all. Others mentioned difficulty in getting through to the company on the phone, with one reviewer waiting three hours for an initial claim.
Claims Processing Issues
Several reviewers expressed frustration with the claims process, stating that the company was unhelpful and made it difficult to get their claims settled. Some mentioned that the company would try to wriggle out of claims or take an absolute age to respond.
Positive Experiences
On the other hand, a few reviewers had positive experiences with the company, citing helpful and professional staff. One reviewer praised a specific staff member, Olivia, for her efficiency and professionalism.
Staff and Customer Service
Some reviewers criticized the company's staff, describing them as young, inexperienced, and incompetent. Others mentioned poor customer service and a lack of respect for customers.
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