Protecting what matters most, since 1810.
Who We Are
At Commercial Vehicle Direct, we are a team of experienced experts dedicated to providing the best possible van insurance solutions for our customers. With over 20 years of experience, we have built a reputation for offering tailored policies that cater to the unique needs of each driver and fleet owner. Our aim is to provide comprehensive protection for your vehicle, whether you're a sole trader, courier, or drive for a business.
What We Do
We specialise in providing insurance coverage for a wide range of van types and drivers, including those with specific circumstances such as poor credit history, criminal convictions, or previous bans from driving. Our range of policies includes cover for small vans, fleet couriers, imported vans, impounded vans, camper vans, medical vehicles, tipper trucks, recovery trucks, leased vehicles, modified vans, catering vans, and ice cream vans. Whether you need standard or temporary van insurance, we can provide you with a quote that suits your needs.
Why Choose Us
At Commercial Vehicle Direct, we believe that our expertise and customer-centric approach set us apart from other insurance providers. Our team of specialists will work with you to understand your specific needs and provide you with a policy that offers the best possible cover for your vehicle. We offer a range of optional extras, including tools cover, personal accident, motor legal expenses, excess protection, key cover, RAC breakdown cover, and public liability. We also cater for individuals who have previously been declined insurance or have specific circumstances that may affect their eligibility.
Our Services
We offer a range of services to cater to the diverse needs of our customers. Our core services include:
- Van insurance quotes tailored to your specific needs and circumstances
- Optional extras to provide additional protection for your vehicle and business
- Temporary van insurance for short-term contracts or one-off projects
- Insurance coverage for a range of van types, including small vans, fleet couriers, and special-purpose vehicles
- Expert advice and guidance from our specially trained team of specialists
Our Expertise
At Commercial Vehicle Direct, we take pride in our expertise and commitment to providing the best possible service to our customers. Our team of specialists has a deep understanding of the van insurance market and is dedicated to helping you find the right policy for your needs. Whether you're a seasoned driver or a newcomer to the industry, we can provide you with the guidance and support you need to make the right decision.
Our Awards and Accolades
We are proud to have received a range of awards and accolades for our commitment to excellence and customer service. Our temporary van insurance partner, Temp Cover, has won numerous awards for its innovative products and services.
Get a Quote Today
If you're looking for a quote or want to learn more about our van insurance services, please don't hesitate to contact us. Our team of specialists is ready to provide you with the guidance and support you need to find the right policy for your needs.
Company Performance and Customer Experience
Brightside and Commercial Vehicle Direct have received overwhelmingly negative reviews from customers, who have expressed frustration and disappointment with their experiences.
Mis-selling and Hidden Fees
Several customers have reported being mis-sold policies, with additional features being added without their knowledge or consent. They have also been charged exorbitant fees for cancelling their policies, with some customers discovering that they are not entitled to a full refund.
Poor Customer Service
Many customers have complained about the poor customer service they received, including ignored complaints, unhelpful staff, and long wait times. Some customers have reported being told that they should have checked their documents more closely, implying that they are responsible for the mistakes made by the company.
Cancellation Fees and Refunds
Customers have been charged high cancellation fees, with some being told that they will not receive a full refund. In one case, a customer was charged 110 to cancel a policy, and was only refunded 70.
Lack of Transparency
Several customers have expressed frustration at the lack of transparency in the company's policies and fees. They have reported feeling ripped off and scammed by the company's practices.
Positive Experiences
On the other hand, a few customers have reported positive experiences with the company, including great service, knowledgeable staff, and quick resolutions to technical issues.
