Saffron Insurance Brokers has a long history of providing security, comfort, and peace of mind to the people of East Anglia for over sixty years. With a wealth of experience in providing expert, professional advice on how best to protect individuals, families, and businesses, we are committed to supplying the highest possible standards of customer service. Our friendly and experienced staff are dedicated to understanding our clients' needs and providing them with tailored solutions to suit their unique requirements.
At Saffron Insurance Brokers, we are proud of our heritage and the values we have built our business on. From our humble beginnings in 1954, we have grown and evolved to become a leading insurance broker, providing a range of services to individuals, families, and businesses. Our commitment to customer service, attention to detail, and dedicated team of experts have earned us a reputation for excellence and trust among our clients.
As part of Ethos Broking, a collective of like-minded brokers sharing customer-focused values, we have the power to approach current and future challenges as a unified team, continually assessing and enhancing our service. Our association with Ethos Broking gives us greater prominence in the insurance market, granting us access to exclusive policy wordings and niche products while remaining independent and accessible to our clients.
Protecting Your Assets
Whether you are a new landlord with a buy-to-let property or an established landlord with a portfolio of properties, we have the expertise to provide exceptional cover tailored to your specific requirements. Our dedicated team has extensive knowledge of the insurance market and is committed to finding the most suitable policy for your needs.
Business Services
At Saffron Insurance Brokers, we understand that people are the most valuable asset for any business. With years of experience in providing expert, professional advice on how best to protect your employees, we are perfectly placed to help. We provide a range of services including Employment Liability, Public Liability, Directors' and Officers' Liability, Accident Cover, Sickness Cover, and more.
Our team of experts is dedicated to understanding your business needs and providing you with tailored solutions to suit your unique requirements. We work closely with our clients to ensure that their insurance needs are met, and we are always here to help when things don't go to plan.
Private Clients
In addition to looking after your business interests, we would love to help with your personal insurance needs. Our dedicated team is here to guide you through the process of finding the right policy for your personal needs. Whether it's home, motor, or travel insurance, we are here to help you make informed decisions and provide exceptional service.
Community
Over the years, Saffron has actively supported many local charities, clubs, and community activities. We believe in giving not only money but also time, in terms of employee volunteering. We strive to make a positive impact on the community we serve.
About Our People
Our team of experts is dedicated to providing exceptional service and guidance to our clients. With years of experience in the insurance industry, we have built strong relationships with our clients and a reputation for trust and reliability.
Consultation
At Saffron Insurance Brokers, we believe that communication is key to a successful partnership. We take the time to listen to our clients' needs and provide expert guidance on how best to protect their assets. Our team is committed to being approachable, responsive, and proactive in our service.
Customer Experiences
The reviews from customers about Saffron Insurance reveal a mix of positive and negative experiences. Some customers have reported feeling uncomfortable and harassed by phone calls and emails, while others have praised the company's excellent staff and welcoming atmosphere.
Harassing Behaviour
Several customers have expressed concerns about the company's methods, with one reviewer, Holly Howard, stating that they received harassing phone calls and emails, and felt pressured to provide personal information. Another reviewer, Needa Bokhari, reported a similar experience at a physical branch, where staff were impolite and unhelpful.
Positives Experiences
On the other hand, some reviewers have had overwhelmingly positive experiences with Saffron Insurance. Jeremy Clipstone praised the company's excellent staff knowledge and welcoming atmosphere, and Susan Wilson was thrilled to find a cheaper insurance quote with the company.
Staff Competencies
Jeremy Clipstone also noted that the company invests in staff competencies by completing various qualifications, which suggests a commitment to employee development.
Conclusion
Overall, the reviews suggest that Saffron Insurance needs to address the concerns about harassing behaviour and improve the customer service at certain branches. However, the company's excellent staff and welcoming atmosphere are notable positives.
