Get the freedom to travel with confidence
At Freedom Insurance Services Limited, we understand that traveling with pre-existing medical conditions can be a daunting task. That's why we specialize in providing tailored travel insurance solutions for individuals with various medical conditions, such as asthma, cancer, diabetes, epilepsy, heart conditions, lupus, mental health, myeloma, stroke, and TIA. Our team of friendly, medically aware travel insurance agents are dedicated to helping you secure the cover you need when traveling to Europe or worldwide.
Our Company
Since 2002, we have been providing travel insurance solutions to individuals with pre-existing medical conditions. We pride ourselves on our top-grade customer service, which has earned us the Feefo Platinum Trusted Service Award. Our policies are designed to respond to medical emergencies abroad, and we offer three levels of cover to suit your specific needs. Our team is committed to providing you with the freedom to travel with confidence, knowing that you're protected in case of a medical emergency.
Our Services
We offer a range of travel insurance solutions to cater to your specific needs. Our single trip cover provides protection for up to 365 days, whether you're traveling within the UK, to Europe, or worldwide. Our annual multi-trip policy provides cover for multiple trips, with durations of up to 31 or 45 days. We also offer cruise insurance and staycation insurance, as well as specialized cover for winter sports and activities. Our comprehensive policies provide cover for medical emergencies, cancellation, curtailment, missed departure, baggage, and personal belongings.
Customer Reviews
At Freedom Insurance Services Limited, we value your feedback and strive to continually improve our service. We use an independent customer review system, Feefo, to gather anonymous reviews from our customers. We're proud to have received the Feefo Platinum Trusted Service Award as a result of 5 consecutive years of top-grade service.
Charity Partnerships
We're proud to support a number of medical charities throughout the UK and welcome new partnerships. Our commitment to giving back to the community is an essential part of our values.
Customer Satisfaction
The majority of customers are extremely satisfied with their experience with the company, praising the helpful and courteous agents, clear and easy quote process, and competitive pricing.
Positive Aspects
- Friendly and helpful agents who go above and beyond to assist customers
- Clear and simple quote process
- Competitive pricing
- Good communication and regular updates
- Ability to accommodate complex medical conditions
Negative Experiences
However, there are a few customers who have had negative experiences with the company, citing issues with claims settlement and refunds.
- Difficulty with claims settlement, with one customer waiting over 4 months for a claim to be settled
- Unsatisfactory refund policy, with one customer only offered 50% refund despite not being able to travel due to changed circumstances
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