Get protected with DNA Insurance - where people come first
At DNA Insurance, we're straight-talking specialists in motor trade insurance. We go above and beyond to get you cover at competitive rates with no-nonsense, genuinely helpful service. Our team of switched-on specialists love nothing better than finding you the best policies they can.
Our Story
We know the motor trade inside out, and we'll always do our best to get you the cover you need. We're proud to have built a reputation for being one of the most trusted and respected motor trade insurance providers in the UK. Our dedicated team of experts have years of experience in the industry and are committed to providing exceptional service to our clients.
Our Services
We offer a wide range of motor trade insurance services, including:
- Motor Trade Insurance: We know the motor trade's a mixed bag - and we pretty much cover it all (it's our speciality). So if you ever have customers' vehicles in your care, or you sell, recover or recycle cars, we can find you affordable motor trade cover that will keep you protected, even if you're part-time or under 25 years old.
- Car Dealer Insurance: If you sell vehicles, then we can find you the right policy at a good price. That's whether you're a large car dealer with sites all over the country or you're an independent trade dealer working part-time.
- Mechanic Insurance: Mechanics carry out a real mix of work, from MOTs to mobile repairs.
- Car Valeting Insurance: Your job is to make vehicles look the best they can be. Ours is to make sure you can do that as safely as possible.
- Tyre Fitting Insurance: Fitting tyres has to be done fast and properly. As a fitter, you probably keep a large stock of tyres at your garage, from high-quality brands to part-worn. Whatever your stock's like, we'll make sure it's covered - so if anything happens to it, you don't need to worry.
- Car Transporter Insurance: Moving your customers' vehicles from one place to another is a big responsibility. Whether recovering, repossessing or delivering for a fee, you need to keep the vehicle safe. Our car transporter insurance is specially designed to do just that.
- Body Shop & Crash Repairs Insurance: From big bangs to little niggles (like that scrape on the bumper), body shops and crash repairers like you work hard to get a vehicle as good as new again. We keep you covered while you do it.
- Vehicle Salvage & Breaking: Told you we accept any challenge. Not every insurer will cover vehicle salvage, breaking and recycling - but we've got the specialist network of insurers that can build you the right policy for this particular part of the motor trade.
- Other Motor Trades: Trust us, we know motor traders come in all shapes and sizes (we've been finding you cover for long enough). So whatever your trade, and however you work, we can find you the right policy.
- Risk Management: Insurance is all about protecting you if something goes wrong. But we can go one step further and help you prevent things going wrong in the first place. Our risk management service helps you run your business as safely as possible, while also boosting your chances of getting a claim paid out if something does happen.
Why Choose Us
We're passionate about providing exceptional service and competitive rates to our clients. Our team is dedicated to finding the right policy for you, and we'll always go the extra mile to ensure you're protected. With DNA Insurance, you can trust that you're in good hands.
Customer Service Issues
Many customers have reported poor customer service experiences, including long wait times on the phone, unreturned calls, and unhelpful representatives.
Cancellation and Refund Issues
Several reviewers have reported issues with cancellations and refunds, including being charged excessive fees, not receiving refunds, and being told that they would not be charged for cancellations only to be billed later.
Deceptive Business Practices
Some customers have accused the company of engaging in deceptive business practices, such as not disclosing important policy details, changing policy terms without notice, and making false promises.
Reliability and Trust Issues
Many reviewers have expressed concerns about the company's reliability and trustworthiness, with some even accusing them of being scammers.
Positive Experiences
On the other hand, a few customers have reported positive experiences with the company, including helpful representatives and competitive pricing.
Motor Trade Policy Issues
Specifically, some customers have reported issues with motor trade policies, including limitations on the number of vehicles that can be insured and difficulties with cancellations and refunds.
