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UK Special Risks is an independent insurance broker specialising in commercial insurance for small to medium-sized businesses. We pride ourselves on delivering the highest levels of service and expertise, ensuring that our clients benefit from the best possible insurance solutions tailored to their specific needs.
Our Exclusive Insurer Relationships and Personal Approach
We work closely with a number of exclusive insurer partners and assign an individual account manager to each client to develop long-term relationships. This personal approach enables us to understand your unique business needs and priorities, ensuring that you receive the best possible insurance coverage. We are not a call centre, and we strive to provide a superior level of customer service, making it easy for you to manage your insurance requirements.
Specialist Insurance for Dental Laboratories, Garden Designers, and Health Food Retailers
At UK Special Risks, we have developed tailor-made insurance products for various industries. Our specialist insurance offerings include:
1. Dental Laboratories: We offer comprehensive insurance solutions designed specifically for dental laboratories, covering various risks, including property damage, liability, and business interruption.
2. Garden Designers: Our insurance packages for garden designers cater to the unique risks faced by professionals in the horticulture industry, providing coverage for public liability, professional indemnity, and employers' liability, among others.
3. Health Food Retailers and Suppliers: Our customised insurance solutions for health food retailers and suppliers address the distinct risks associated with this sector, including product liability, stock damage, and business interruption.
Award-Winning Service and Industry Recognition
UK Special Risks has been recognised for its exceptional service and dedication to the insurance industry. In 2011, we were awarded "Schemes Intermediary of the Year" at the National Insurance Age awards. Our Managing Director, Martin Bell, expressed his gratitude by stating, "It is a proud moment and I thank Insurance Age for recognising our hard work and effort, all the staff at UK Special Risks, and most importantly, our clients."
Financial Conduct Authority (FCA) Regulation and Compliance
UK Special Risks is authorised and regulated by the Financial Conduct Authority (FCA) under reference number 300289. We adhere to the highest standards of professionalism, ensuring that our clients receive the best possible advice and insurance solutions.
UK Special Risks: Disappointing Service
Both reviewers express their disappointment with UK Special Risks, citing poor service, unprofessional responses, and inadequate support.
Claims Experience
Both reviewers have had issues with their claims being mishandled. Essam Ahmed was shocked by the unclear and unfair response to his recent claim, while Javid Ibrahim was disappointed with the "leave of cover" (presumably a lack of adequate coverage) during two recent claims.
Service Deterioration
Javid Ibrahim mentions that the service has deteriorated over time, while Essam Ahmed refers to the "poor and not professional" response to his complaint.
Poor Communication
Both reviewers mention poor communication, with Essam Ahmed stating that his complaint was met with a "very poor" response, and Javid Ibrahim complaining that he received no response to his questions about a different policy.
Conclusion
The reviewers are unhappy with their experiences with UK Special Risks and may be considering switching to a different broker.
