The insurance people who care.
Our Story
With over 130 years of heritage, the Civil Service Insurance Society (CSIS) has now evolved into a modern insurance broker offering a range of insurance products to current, former and retired civil and public servants and their partners. We offer quality products at competitive prices with exceptional customer service and, being a "not for profit" organisation, we then donate all available profits to Civil and Public Service Charities. Since 2007, CSIS has donated over 8 million to help put peoples lives back on track.
Our Mission
At CSIS, we aim to be the insurance provider of choice for Civil and Public Servants by offering a range of quality products at competitive prices with a first class service you can trust. We are committed to providing exceptional customer service, and our friendly and knowledgeable team are always here to help you choose the right cover for you. Our range of optional cover options can also be added to any policy if required.
Our Services
We offer a range of insurance products, including Car Insurance, Home Insurance, and Travel Insurance. Our Car Insurance policy includes a range of cover options, including Roadside Assistance and Motor Legal Expenses. Our Home Insurance policy includes options such as Family Legal Expenses and Home Emergency cover. Our Travel Insurance policy includes cover for Medical Assistance, Repatriation, and Cancellation.
In addition to our core products, we also offer a range of other insurance products, including Let/2nd Property Insurance, Caravan Insurance, Life Insurance, Young Driver Insurance, Short Term Car Insurance, Pet Insurance, and Bicycle Insurance.
Why Choose CSIS?
Our customer service is at the heart of what we do. We are rated 'Excellent' for our service on Trustpilot, and our policies include competitive premiums, friendly and knowledgeable staff, helpful phone service, and a range of cover options. We are always happy to speak to you on the phone, and our office is open from 8:30am-4:30pm Monday to Friday.
Overview of CSIS Insurance Reviews
Positive Experiences
- Helpful in starting a home insurance contents claim, with a successful outcome and prompt payment
- Excellent customer service from Tomas at Zurich Insurance
Negative Experiences
- Discrepancies in Pricing: Misleading advertising, with quotes being significantly higher than expected
- Technical Issues: Difficulty in obtaining quotes due to technical problems, with no follow-up or response
- Poor Customer Service: Failure to return calls or emails, leading to missed deadlines and lost opportunities
- Lack of Concern: Unresponsive medical assessment team, with no empathy or effort to resolve issues
