Protecting Your Mission, with Expertise and Care
At Access Insurance Services, we are a specialist insurance broker dedicated to serving the third sector, including charities, churches, community groups, and more. As a Chartered Insurance Broker, we are committed to providing exceptional service, expert advice, and tailored insurance policies to meet the unique needs of each organisation.
Our Story
Our mission is to help all types of charities and not-for-profits manage their risks by providing specialist advice and designing bespoke insurance policies. We are driven by social enterprise principles and values, and our culture embodies generosity in serving and giving to charitable causes. As part of the Benefact Group, we continue to provide an independent service, working with over 40 insurers to find the best policies for our clients.
Our Impact
We take pride in our work, and our clients trust us to arrange adequate insurance that will properly protect them when things go wrong. We regularly ask for feedback to improve our services and have received excellent reviews from our clients. Our expert advisers work hard to deliver great customer service, quality advice, and bespoke policies that meet each organisation's unique activities and assets.
Our Services
We offer a range of insurance services, including charity insurance, church insurance, community insurance, village hall and community centre insurance, scout and girl guiding insurance, club insurance, minibus insurance, school insurance, care insurance, property insurance, and more. Our specialist areas include charity care, housing, school, church, community, minibus, club, property, and probate.
Our Expertise
Our team of expert advisers has over 20 years of experience working with charities, churches, and community groups. We understand the unique risks and challenges faced by these organisations and design specific insurance policies to ensure they are adequately protected and only paying for the cover they need. We are committed to providing an exceptional level of service, and our Platinum Trusted Service award from Feefo demonstrates our clients' recognition and appreciation of our consistently excellent service.
Overall Experience with Access Insurance
Mixed Feedback
Reviews of Access Insurance are varied, with some customers expressing satisfaction with the service, while others have had negative experiences.
Helpful and Professional Service
Some customers have reported positive experiences with Access Insurance, citing helpful and professional service. One customer praised the company for being "very helpful and willing to do the best they could" for a local Christian group. Another customer has used the company for nearly 10 years and has consistently received a professional and friendly service.
Competitive Quotes
Access Insurance has also been praised for providing competitive quotes. One customer reported receiving an "excellent service and a highly competitive quote" and has continued to use the company for several years.
Dishonest Practices
However, not all customers have had a positive experience with Access Insurance. One customer accused the company of being "dishonest" and reported being tricked into a low premium, only to be charged an additional 50% extra due to "additional risks". The customer also reported being charged a significant amount of money for cancelling their policy.
Inconsistent Service
Another customer was unable to comment on the company's service as they visited an office block, suggesting that the company may not have been as accessible as they could be.
