Protecting your business, our business
At Residentsline, we pride ourselves on being a leading provider of insurance solutions for blocks of flats and apartments. Our expert team has decades of experience in understanding the unique needs of residents' management companies, right to manage companies, residents' associations, developers, freeholders, and landlords. We understand the complex nature of flat insurance and are committed to providing our customers with a tailored insurance solution that meets their specific needs.
Our Services and Partners
Our services are tailored to the needs of our clients, and we work closely with a range of partners to offer a comprehensive range of insurance products. Our partners include A-rated insurance providers, ensuring that our clients can have confidence in our policies. Our insurance cover includes a wide range of options, including:
- Block of Flats Insurance
- Directors and Officers Liability Insurance
- Terrorism Insurance
- Lift Insurance and Inspection
- Legal Expenses Protection
- Cyber Liability Insurance
- Retirement Flats Insurance
- Roads and Private Estates Insurance
- Out of Hours Assistance
Why Choose Residentsline?
At Residentsline, we pride ourselves on offering a gold standard in customer care. Our team is dedicated to providing a quick, efficient, and streamlined service to agents arranging insurance services on behalf of their clients. We understand the importance of trust and have built strong relationships with our clients over the years. Our commitment to understanding our market is evidenced by our healthy retention rate and customers who have been with us from the start.
Meet the Team
At Residentsline, we have a close-knit team who are dedicated to providing exceptional service to our clients. Our team is led by our Managing Director, Belinda Bagnall, who is an honorary consultant for the FPRA (Federation of Private Residents' Associations). This enables us to stay ahead of our customers' insurance needs and provide tailored solutions that meet their specific requirements.
Client Testimonials
Don't just take our word for it - here's what some of our satisfied clients have to say:
- "Absolutely brilliant dealing with Residentsline Company, always deliver the best deals." - Nigel Tomkins
- "Always a great service. Tina and Emily are very easy to deal with." - Dom Wealthall
- "Residentsline are helpful, trustworthy and a pleasure to work with. Would recommend their services if you are looking to place insurance in the residential sector." - Jan Davies
Flat Living
In addition to our insurance services, we also provide a wealth of information and resources through our Flat Living website. Our website offers a comprehensive library of relevant information and guidance on leasehold properties. With over 1500 pages of advice and guidance, it's the go-to resource for anyone living in, owning, or managing blocks of flats.
Overall Experience
Residentsline has received an overwhelmingly positive response from their customers, with all reviewers giving a 5-star rating. The reviews highlight the company's excellent customer service, competitive prices, and tailored insurance products.
Positive Aspects
- Excellent Customer Service: Many reviewers praised the exceptional customer service provided by Residentsline, mentioning specific staff members such as Sharon, Sinead, Natasha, Ellie, and Tina.
- Competitive Prices: Reviewers appreciated the competitive prices offered by Residentsline, with some mentioning that they received the best quotes compared to other insurance providers.
- Tailored Insurance Products: Residentsline's ability to provide tailored insurance products to meet specific needs was highlighted by several reviewers.
Staff Praise
- Sharon: Mentioned by multiple reviewers for her exceptional service, responsiveness, and efficiency.
- Sinead: Praised for her reassuring presence and excellent communication during the renewal process.
- Natasha: Commended for her patience, professionalism, and quick responses to queries.
- Ellie: Appreciated for her efficiency and ability to provide competitive quotations.
- Tina: Hailed as a great asset to the company, providing exceptional customer service and handling policy renewals with professionalism and care.