Experts in Legal Expenses Insurance: Protecting You and Your Business
Who we are
Lexelle has over 25 years of experience providing Legal Expenses insurance protection, alongside a comprehensive range of other ancillary insurance and risk management solutions. We partner with brokers to offer tailored solutions that meet the unique needs of their clients.
Our Expertise
Our team of experts understand the complexities of legal expenses and the need for accessible and affordable protection. We offer a complete suite of legal expenses and associated products and services, including:
For individuals
- Motor Legal Expenses: Protect against the unexpected costs of vehicle repairs and recovery following an accident.
- Family Legal Expenses: Access legal guidance and support for family-related matters like separation, divorce, or childcare arrangements.
- Landlord and Tenant Legal Expenses: Obtain compensation for legal disputes with tenants or landlords.
For businesses
- Commercial Legal Expenses: Get protection for legal costs associated with business disputes, employment issues, or regulatory compliance violations.
- Claims Fulfilment: Benefit from our streamlined claims process and dedicated case management.
Our Approach
We are committed to providing:
- Agility and responsiveness: We adapt to the evolving needs of our clients and offer flexible solutions tailored to their unique circumstances.
- Expert guidance: Our experienced team can provide valuable insights and risk mitigation strategies.
- Accessible products: We offer competitive prices and transparent coverage options.
Our Values
Our core values underpin our operations:
- Client focus: We prioritize client needs and deliver solutions that meet their specific objectives.
- Integrity: We uphold the highest ethical standards and maintain transparency in all our dealings.
- Innovation: We continuously search for new ways to enhance our products and services.
Customer Service Experience
The reviews highlight a stark contrast in the customer service experience provided by Lexelle. On one hand, Paolo has been praised for his helpfulness, courtesy, and kindness, making it a pleasure to deal with the company. On the other hand, several reviewers have expressed extreme dissatisfaction with the company's customer service, citing poor quality service, avoidance of legitimate claims, and unhelpful responses.
Claims and Breakdown Experience
A significant number of reviewers have reported negative experiences with Lexelle's claims and breakdown services. They claim that the company makes up its own rules to avoid providing the service paid for, and that they are unhelpful in resolving breakdown issues. One reviewer specifically mentioned that the breakdown company attended but was unable to get the vehicle up and running.
Overall Opinion
The majority of reviewers have expressed strong negative opinions about Lexelle, warning others to avoid the company at all costs. They recommend opting for alternative service providers, such as Green Flag, AA, or RAC, which they believe offer better quality service.