Protecting Your Devices, Your Way
Who we are
Pier Insurance is a leading provider of phone and gadget insurance solutions, serving both customers and partners across Europe. Founded in 2004, we have established ourselves as a trusted partner by offering comprehensive insurance coverage alongside exceptional customer service and industry expertise.
Our Expertise
We understand the nuanced challenges faced by mobile phone and gadget enthusiasts, recognizing the importance of protecting their cherished devices from the unexpected. Our team of experts has extensive experience in:
- Managing partner and customer journeys: We meticulously design and optimize the insurance experience for both you and your customers.
- Claims handling: We take pride in handling claims efficiently and transparently, ensuring a seamless and stress-free process.
- Customer service: Our dedicated and friendly team provides attentive and personalized support every step of the way.
- Building relationships: We prioritize open communication and collaboration, working closely with you to address your unique needs and expectations.
Our Services
We offer a comprehensive range of phone and gadget insurance plans, tailored to meet your specific requirements. Our policies cover a wide range of potential risks, including:
- Accidental damage
- Liquid damage
- Theft
- Loss
- Extended warranty
- Worldwide cover
Who we work with
Our diverse clientele includes:
- Mobile network operators
- Manufacturers and distributors
- Retailers and online marketplaces
- Financial institutions
- White-label partners
Why choose Pier Insurance?
When you partner with Pier Insurance, you get more than just insurance. You receive:
- Tailored solutions: We work with you to design insurance plans that perfectly align with your business objectives.
- Market expertise: We consistently monitor industry trends and adapt our offerings to ensure we provide the most relevant coverage.
- Exceptional service: Our dedicated team is committed to providing outstanding customer support and claims handling.
- Transparent communication: We maintain open and clear communication throughout our collaboration, ensuring your complete understanding and satisfaction.
Contact us today and discover how Pier Insurance can empower your business and provide your customers with the peace of mind they deserve.
Overall Experience
The majority of reviewers had a positive experience with the company, praising the quick and efficient service, ease of claims process, and helpful customer service representatives.
Claim Process
The claims process was highlighted as a strength, with many reviewers mentioning the speed and efficiency of the process. Some reviewers had their claims sorted out within a few days, and others received their repaired or replaced phones quickly.
Customer Service
Customer service representatives, such as Daniel, Susan, and Emma, were praised for their helpfulness and professionalism. They were responsive to emails and phone calls, and provided clear explanations of the claims process.
Policy Details
Some reviewers mentioned the competitive pricing and loyalty discounts offered by the company. The ease of updating policy details and contacting the company via email was also praised.
Exceptions and Disputes
However, two reviewers had negative experiences with the company. One reviewer felt that the company was unfair in refusing to pay out for a lost phone, citing that they looked for excuses not to pay out. Another reviewer had a poor experience with the claims process, feeling that the company was trying to avoid paying out by requesting multiple documents in different formats.
