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At Right Choice Insurance Brokers (RCIB), we are a specialist insurance broker with over 20 years of experience in the industry. Our mission is to provide a personal approach to insurance, treating each customer indiviually and taking the time to understand their unique circumstances and needs. We are passionate about finding the most competitive rates for our customers, while also providing expert guidance and support along the way.
Our Story
RCIB was founded by Mike Joseph, who has extensive experience in the insurance industry. He recognized that the internet was changing the way people shopped for insurance, and that many brokers were losing the personal touch. Mike set out to create a brokerage that would focus on individualized service, listening to customers and working to reduce their premiums. Today, we are proud to say that we have built a reputation for providing excellent service and finding the best deals for our customers.
Our Services
At RCIB, we offer a wide range of insurance services, including:
Car Insurance: We offer a variety of car insurance policies, including standard and non-standard cover, and we work with leading insurers to find the best deals for our customers.
Home Insurance: We provide a range of home insurance policies, including buildings, contents, and buy-to-let insurance, as well as specialist coverage for high-risk properties.
Van Insurance: We offer a range of van insurance policies, including business and personal cover, and we work to find the best deals for our customers.
Breakdown Cover: We offer a range of breakdown cover policies, including roadside rescue and recovery, and European cover.
Gadget Cover: We offer a range of gadget cover policies, including coverage for mobile phones, laptops, and other electronic devices.
Commercial Cover: We provide a range of commercial insurance policies, including public liability, employers' liability, and products liability.
Why Choose RCIB?
At RCIB, we are committed to providing exceptional service and finding the best deals for our customers. Here are just a few reasons why you should choose us:
- We are a fully staffed office, not just an internet broker
- We have over 20 years of experience in the industry
- We take the time to understand your unique circumstances and needs
- We work with leading insurers to find the best deals for our customers
- We are regulated by the Financial Conduct Authority (FCA)
Club RCIB
As a valued customer of RCIB, you can also become a member of our Club RCIB. As a member, you will have access to exclusive benefits, including discounts on insurance premiums, priority service, and invitations to special events. To learn more about Club RCIB and how to become a member, visit our website or contact us today.
Poor Customer Service and Unfair Practices
Customers have expresssed severe dissatisfaction with Right Choice Insurance and its claims handling process. Many have reported difficulty in getting through to customer service, lengthy phone wait times, and unhelpful representatives. Some have even accused the company of hiding behind "we're just the brokers" excuse to avoid taking responsibility.
The insurance provider has been criticized for using third-party companies, such as Davies Group, which have been accused of poor handling of claims. One customer was left unable to contact Wakam, the insurance provider, and had to contact Right Choice for assistance. The company's response was unsatisfactory, with one reviewer reporting being met with accusations of shouting and being told to "F off" by a "manager".
Additionally, customers have reported receiving CCJs (County Court Judgments) for amounts they claim to not owe. Some have even been taken to small claims court, which has led to significant stress and financial burdens.
Unprofessional and Unfair Practices
Ruth Asolo and Candy Cane Fox, two reviewers, have shared similar experiences with Right Choice Insurance. Both reported dealing with unprofessional and unhelpful customer service representatives, who demanded excessive documentation and evidence. Ruth had to provide multiple sets of documentation, including pictures of her car in a locked garage and tenancy agreement, before her policy was finally validated. Candy Cane Fox, on the other hand, reported having her policy cancelled after just two days, despite paying online, and was then pursued by bailiffs for a payment she claims she does not owe.
